Check a billEnergy bill incorrect? What to do next
This is the routing page for people who know the bill is wrong but do not yet know why. Use it to move quickly into the correct evidence page instead of filing a weak general complaint.
Wrong reading or meter issue
Use when the numbers do not match your meter photos or statement history.
Open reading guideEstimated or catch-up billing
Use when the statement follows months of estimates or missing bills.
Open estimates guideStanding charge, rate or bill maths
Use when the tariff breakdown or totals do not make sense.
Open bill maths pagesComplaint route
Use when you already know the issue and want to challenge it in writing.
Open complaint templateOfficial and reference sources
Frequently asked questions
Should I complain before I know why the bill is wrong?
It is usually better to identify the likely cause first so the complaint can ask for a specific correction.
What if several things look wrong at once?
Start with the most objective issue, usually the readings, billed period or tariff breakdown.
Do I need a complaint letter for every incorrect bill?
Not always. Sometimes a precise written correction request is enough before you escalate to a formal complaint.