Check a billEnergy bill complaint letter template for UK energy bill problems
This page turns a vague complaint into a structured written case. Use it after you know the actual billing issue and have the evidence ready, not before.
Use this template the right way
- Replace the placeholders with the exact bill date, issue and evidence.
- Keep the complaint narrow. One billing problem is better than five weak paragraphs.
- State the correction you want: rebill, balance correction, refund or written explanation.
- Attach the supporting evidence with the same wording you use in the letter.
Good pages to pair with the template
Energy bill complaint letter template
Subject: Complaint about incorrect energy bill dated [date]
Dear [supplier name],
I am making a formal complaint about the energy bill dated [date]. I believe the statement is incorrect because [specific issue: wrong meter reading / estimated reading / catch-up bill / direct debit increase / tariff or standing charge issue].
I have attached the evidence supporting this complaint, including [list the relevant evidence].
Please review the attached evidence and [rebill the statement / correct the balance / explain the calculation / revise the direct debit] and confirm the outcome in writing.
If you disagree, please provide a clear written explanation showing the readings, billed period, rates and account logic used.
Yours sincerely,
[name]
Official and reference sources
Frequently asked questions
Should I call or email about an incorrect bill?
Email is usually better because you can attach the evidence and preserve the exact wording.
Do I need to know the regulation behind the error?
No. A clear factual explanation and the right evidence usually matter more.
What if the supplier keeps saying the bill is correct without explanation?
Ask for a line-by-line explanation and then move to the formal complaint route if they still avoid the actual issue.