Check a billBack billing complaint template for UK energy bills
Use this when the supplier has sent old charges or a catch-up bill and you need a focused written complaint instead of a vague objection.
Best next steps
Before using the template
Bill dates
Identify the statement date and supply period.
Old period
Highlight charges for older usage.
Reading history
Separate actual and estimated readings.
Requested remedy
Say whether you want charges removed, rebilled or explained.
Copy/paste back billing wording
Subject: Back billing review request Please review my recent energy bill because it appears to include charges for an older period. Please identify any charges relating to energy used more than 12 months before the bill date, explain whether the back billing rules apply, and remove or correct any charges that should not be billed. Please also provide the reading history used, the bill dates, the supply period covered and a written explanation of how the balance was calculated. I have attached the relevant bill(s), readings and account history for review.
Do not weaken the complaint
- Do not complain about every issue at once.
- Do not say only that the bill is unfair.
- Do not leave out dates and readings.
- Do not accept a payment plan until you understand whether older charges should remain.
Use after this
Frequently asked questions
Can I use this for any catch-up bill?
Use it when there is a real old-period question. For a normal catch-up bill, start with the catch-up bill page.
Should I attach evidence?
Yes. Attach bills, readings, photos and contact history.