Check a billEnergy Ombudsman Process in the UK
This is the hub for Ombudsman timing, investigation, decisions, finality, scope and remedies. Start here if your supplier complaint is unresolved or you have a deadlock/final-position letter.
Ombudsman cluster
The short answer
You normally complain to your supplier first. If it is unresolved after the complaint period or you receive a deadlock/final-position letter, the Ombudsman can review eligible disputes. The strongest cases are narrow, evidence-led and clear about the remedy requested.
Choose your Ombudsman question
Common Ombudsman paths
| User problem | Start with | Then use |
|---|---|---|
| Supplier has not replied after complaint | Deadlock / timing check | Ombudsman timing page |
| Wrong meter reading not corrected | Wrong reading evidence | Investigation page |
| Back bill dispute unresolved | Back billing rules | Complaint template then Ombudsman |
| Decision received but unclear what next | After-decision page | Finality or disagreement page |
| Supplier accepted remedy but did not act | Remedy follow-up page | Save proof of missing action |
Frequently asked questions
When can I go to the Energy Ombudsman?
Usually after the supplier complaint period has passed or after a deadlock/final-position letter.
What does the Ombudsman need from me?
A clear issue, timeline, evidence and requested remedy.
What if I disagree with the decision?
Use the disagreement and final decision pages to separate review, rejection, finality and remedy issues.
Official sources used for this page
BillDecoded translates official process and billing information into practical checks. It is not affiliated with the Ombudsman, Ofgem, Citizens Advice, Which? or any supplier.