Check a billAfter decisionOmbudsman clusterRemedy check
What happens after an Energy Ombudsman decision?
After a decision, the practical question is what the supplier must do, by when, and whether you accept or challenge the outcome within the available route.
Best next steps
Decision checklist
| Check | Why |
|---|---|
| What remedy was ordered | Rebill, refund, apology, credit correction or explanation. |
| Deadline | Know when the supplier must act. |
| Acceptance route | Check what you must do if you accept. |
| Disagreement route | If you disagree, act quickly and explain the specific error. |
Supplier follow-up wording
Please confirm how you will implement the Ombudsman decision, including the exact rebill/refund/account correction, the deadline for completion and how I will be notified once the remedy has been applied.
If the outcome is not clear
Frequently asked questions
Can I ignore the decision if I dislike it?
Do not ignore deadlines. Check the acceptance and disagreement route.
What if the supplier does not apply the remedy?
Document the missed deadline and follow up in writing with the decision reference.