Check a billWhat If the Supplier Does Not Implement the Ombudsman Remedy?
Once a remedy is accepted, the dispute changes. You are no longer arguing the whole bill again. You are tracking whether the supplier completed the specific actions required.
Use together
The short answer
Do not restart the whole complaint. Send a short follow-up that lists the accepted resolution, the actions required, what has not been done and the evidence that shows the remedy is still missing.
Remedy tracker
| Required action | Proof to keep | Follow-up if missing |
|---|---|---|
| Corrected bill or rebill | Old bill, new bill, balance before and after | Ask for the corrected bill date and calculation breakdown. |
| Refund or credit adjustment | Account balance screenshot, bank statement, supplier message | Ask when the refund or adjustment was processed. |
| Apology or explanation | Decision wording and supplier reply | Ask for the written response promised in the decision. |
| Goodwill payment | Decision amount and payment method | Ask for payment date and reference. |
Remedy follow-up wording
I accepted the Ombudsman resolution on [date]. The decision required the supplier to: [list required actions].
As of [date], the following action has not been completed: [missing action].
Please confirm when this will be completed and provide evidence of the corrected bill, balance adjustment or payment.
I have attached the decision and the latest account screenshot/bill showing the remedy is still outstanding.
Frequently asked questions
Should I complain to the supplier again?
Usually start with a remedy follow-up that references the Ombudsman decision. If the issue is genuinely new, it may need a new complaint.
What proof should I keep?
Keep the decision, your acceptance, latest bill, balance screenshot, bank statement if relevant and every follow-up message.
Should I contact the Ombudsman again?
Use the Ombudsman route or case contact method if the accepted remedy has not been implemented and the supplier is not resolving it.
Official sources used for this page
BillDecoded translates official process and billing information into practical checks. It is not affiliated with the Ombudsman, Ofgem, Citizens Advice, Which? or any supplier.