Check a billWrong Meter Reading Complaint Template for UK Energy Bills
A wrong reading complaint is strongest when it is tied to concrete evidence: the bill, a dated meter photo, serial number and the corrected reading you want used.
Use together
Use this when
The bill uses a reading that does not match your meter, uses an estimate despite you providing a reading, or appears to refer to the wrong meter/serial number.
Copy and adapt this wrong reading complaint
Account number: [account number]
The bill dated [date] appears to use an incorrect meter reading of [reading on bill] for [electricity/gas].
My meter reading taken on [date] was [correct reading]. I have attached a clear photo showing the reading and, where visible, the meter serial number.
Please check the meter serial number on the account, replace the incorrect/estimated reading with the correct reading where appropriate, and issue a corrected rebill.
If you refuse to change the bill, please explain in writing why the reading on the bill is considered valid and provide the reading history used to calculate the charge.
Attach this evidence
Bill PDF
The full statement that used the wrong reading.
Meter photo
Show the reading and serial number where possible.
Reading date
Write the date and time the reading was taken.
Previous reading history
Use this if the supplier says the new reading is inconsistent.
Frequently asked questions
Should I call or write?
Write first or follow a call with an email so there is a clear evidence trail.
What if the serial number is wrong?
Use the serial number mismatch page and attach a photo of the meter plate if possible.
What if the supplier says the reading is impossible?
Ask for the reading history and whether the account has an estimated, transposed or wrong-register issue.
Official sources used for this page
BillDecoded translates official process and billing information into practical checks. It is not affiliated with the Ombudsman, Ofgem, Citizens Advice, Which? or any supplier.