Check a billCan you appeal an Energy Ombudsman decision?
In limited circumstances, yes — but many people really mean one of two different things: either they want a formal appeal because something material was missed, or they want to reject the outcome and pursue the matter outside the service. Those are not the same route.
Appeal versus rejecting the outcome
An appeal is not just saying you dislike the answer. It is usually about a material error or significant new evidence. Separately, the Ombudsman’s own help pages explain that if you remain unhappy, you may be able to decline the decision and continue the matter outside the service, for example through the courts.
Related guides
What to do before you try
- Identify the specific factual or process error.
- Collect the evidence that supports that point.
- Check the timeframe and process stated by the Ombudsman.
- Decide whether your real goal is an internal review or moving the dispute outside the service.
Official and reference sources
Frequently asked questions
Can I appeal just because I disagree with the result?
Usually no. You normally need a stronger basis such as a material error or significant new evidence.
What if I do not want to accept the final decision?
You may be able to decline it and pursue the matter outside the Ombudsman service.
Should I send new evidence if it existed all along?
Explain clearly why it matters and when it became available. Late evidence is weaker if you had it earlier and simply did not send it.